• Brilliant! It worked, wonderful lateral thinking, thanks so much."
  • By Adreline
  • "Very cool, the Data Recovery tool helps me to find back lost photo and data, I would recommend it to my friends! "
  • Joner, from Washington

Softtote Software After-sale FAQs

1. How can I know if my order is processed successfully or not?

After completing the payment, you will received a confirmation email in 1~5 minutes. (Remember to provide the valid and frequently-used email.)

2. Why I don't receive the confirmation email and the program in time?

The confirmation email and the program information will always be sent to you immediately while you complete the payment. But sometimes it will be delayed for some unexpected issues such as system crash, email trouble. Please be patient and check your spam folder.

3. I was charged twice, why? And is that possible to request a refund for one of the orders?

You might click the payment button twice on the final confirmation page or you may refresh the payment page during processing, which may cause you to be charged twice. Yes, we could refund one order to you after your bill statement approved.

4. I found it charged me more than the price stated on your website, why?

You might be additionally charged. You may forget removing the "Extended Download Service" item in the shopping cart or you were charged VAT. You can learn the Regnow Tax Policy first and then check your order details through Regnow Order Lookup.

5. Is that possible to get an invoice?

You can get the electronic receipt provided by Regnow through Regnow Order Lookup. For an invoice request, please directly contact Regnow account team and they will provide you the invoice.

6. Can I cancel my order after placing it?

Sorry you cannot cancel your order once the order is processed. Because of the automated way that orders are processed and fulfilled via platforms. If you insist on canceling the order for some reason, please contact our sales team for refund request.

7. What is your Upgrade Policy?

Currently we provide the free upgrade service for our entire program (Softtote Mac Data Recovery, Mac File Recovery, Mac Photo Recovery and Mac Video Converter). If you would like to enjoy an update, contact our sales team with your order ID and other related information.

8. How long is a download link valid and how many times I can download?

There are only three times download chances in 1 month. The download link will be expired 1 month later. If you missed downloading or failed to download through the link provided in the email, please contact us so that we can reset and provides you the download link.

9. Is that possible to exchange the one I purchased for another program?

Please specify the reason with details so that we will consider exchanging for you.

10. Can I request a refund after using your program? And how long I can receive the refund?

You could get a full refund in 3~5 business days if you provide us the accepted and reasonable reason. Please check Softtote Refund Policy if you can get a full refund.