• Brilliant! It worked, wonderful lateral thinking, thanks so much."
  • By Adreline
  • "Very cool, the Data Recovery tool helps me to find back lost photo and data, I would recommend it to my friends! "
  • Joner, from Washington
 

Softtote Refund Policy

We are trying to provide you best of experience using Softtote products and we also have confidence in our program, so we provide 30-day Money Back Guarantee to protect all your benefits. However, we were cheating by several opportunistic customers, so the refund inquiry will be approved by us now, please check below circumstances. We appreciate your understanding about this.


Accepted Circumstances

We offer refunds for the following circumstances within the guidelines of its Money Back Guarantee.


Non-technical Circumstances

1. Purchased a wrong product, and then purchased the correct product from our company. In this case, we would like to refund the money of the wrong product for you if you request.

2. Purchased the same product twice. In this case, refund request can be approved and we will refund one of the products for you, or exchange one program for another product based on your needs.

3. If you don’t receive the activation code within 24 hours of purchase, fail to retrieve the registration code or haven’t received a timely response (within 24 hours) after making contact, we will process the refund to you.


Technical Problems

If the program has terminal technical problems and we cannot solve your problem within 30 days, we will approve your refund request if you don’t want to wait for free upgrade in the future.

Once a refund is issued, the corresponding license will be deactivated. Please: Download Version: Uninstall the software and remove it from your computer. Disc Version: Destroy the disc, and then uninstall the software from your computer.


Unacceptable Circumstances

We will reject the refund request for the below unacceptable circumstances:


Non-technical Circumstances

1. Due to lack of understanding of the program functions or capabilities from our website and you say the product fail to meet your needs, your refund request cannot be accepted.

2. You request full refund for technical issues, but you never cooperate with us and provide any assistance to our support team with any detailed description of the issue.

3. Request refund because purchased so-called "wrong product", without having exchanged it for the right product as we suggested.

4. Purchase of a wrong product, which has already been followed by the purchase the correct product from another company.

5. A refund request for part of a bundle cannot be accepted because the third party payment platform which does not support any partial refund within an order.

6. You have a "change of mind" after purchasing.


Technical Circumstances

1. A refund request due to technical trouble, with the customer refusing to cooperate with our support team and declining providing detailed descriptions and related information regarding the problem, or refusing to try the solutions provided by the our support team.

2. A refund request for technical problems after the software has been updated, if order exceeds 30 days.